How to get employees to do their job? That’s the biggest question I get when training managers. One new manager told me about a difficult situation he was facing. He was dealing with a challenge common to many managers –
Assertive Communication: Focus on Facts, Not Feelings
I was in Milwaukee recently working with a group of managers to develop assertive communication skills. We started by discussing the role personality plays into communication styles and everyone took an assessment. A personality assessment provides critical insight into your