Being an effective manager or supervisor requires excellent communication skills; the ability to adapt your leadership style to a variety of situations and people; train new team members; coach team members; give performance feedback; delegate; motivate; and manage your time.
In this 8-session course, managers and supervisors will be equipped with the tools they need to succeed in their role. Participants will learn through guided discussions, skill practice, group activities, and real-world application of time-tested management strategies.
1) Build Culture through Shared Vision, Mission, Values, and Goals
Strong organizations share a common connection from top to bottom that focuses on driving the strategic vision, mission, values, and goals. A healthy culture is developed when the connection is clear between what people are doing and why they are doing it.
2) Lead by Example to Gain Influence and Trust
Respect, influence, and trust are key to becoming a leader that others want to follow. If you want others to see you as a leader, you have to first see yourself as a leader. It starts by making a decision about how you want to be perceived and is reinforced by consistently demonstrating those traits.
3) Communicate for Results
Communication is the cornerstone of effective leadership. Good communicators use clear two-way communication to convey information and ideas to others in both one-to-one and one-to-many situations. This session focuses on enhancing communication skills by overcoming barriers, improving listening, and managing conversations.
4) The Emotionally Intelligent Leader
Emotional intelligence is a leading indicator of success that results in more confidence; stronger teamwork; and good results for individuals, teams, and organizations. Emotionally intelligent leaders know how to sense, understand, and manage their emotions to improve decision making, performance, and overall engagement in the workplace.
5) Coach and Develop for Peak Performance
Create a culture of accountability through powerful conversations that result in higher performing teams. Coaching empowers employees to become more effective, committed, and productive. Coaching is more than telling people what to do. It requires awareness, patience, and the ability to ask good questions.
6) Leading Drivers of Employee Motivation
Employee motivation is a serious issue with significant business impacts. Demotivated employees produce lower quality work, complete less work, and are more likely to leave. Motivating employees requires more than just a ‘Good job!’ once in a while. The leader who inspires others to do their best takes time to identify and meet individual motivational needs.
7) Time Management
One of the most common challenges facing today’s busy leader is finding the time to do everything they need to do. Every day the most well-intentioned leaders wake up ready to tackle their to-do list but at the end of the day they don’t actually see the results they were hoping for. Time is a leaders most valuable resource and using their time wisely is important to avoid burnout.
8) Problem Solving and Critical Thinking
Successful organizations rely on leaders with problem solving and critical thinking skills. New technology, changing regulations, and customer demands require fast, smart action. Effective problem solving begins with a clear understanding of which problems are worth solving followed by a logical plan for implementation.
Key learning objectives:
- Understand how to create an aligned organization through shared visions, mission, values, and goals
- Define specific traits that demonstrate core values
- Connect daily activities to strategic initiatives
- Increase collaboration among team members, co-workers and managers
- Get your point across clearly and assertively to gain the attention, support and respect of others
- Active listening how-to’s to connect better with others
- Strategies to get buy-in from employees
- Identify your natural leadership style
- Discover three basic leadership styles and when to flex to each one
- Understand different levels of authority and how to give more and take more as appropriate
- Learn the impacts of emotional intelligence on your team, self, and organization
- Develop self-awareness
- Discover your stress triggers and ways to manage stress
- How to use empathy to connect better with other people
- Build stronger relationships up, down, and across the organization
- Keys to successfully onboard and train new team members
- Identify types of performance feedback
- Understand the impacts of not giving quality feedback
- The biggest mistake leaders make when delivering feedback
- A 4-step formula for delivering effective feedback
- Address problem behaviors with confidence
- How to make coaching sessions and performance evaluations a positive experience for both employees and leaders
- Understand motivational factors
- Identify individual motivational needs of each team member
- Evaluate how you use your time
- Define and organize priorities for maximum productivity
- Best practices for managing time, deadlines, priorities, and projects
- Professionally handle interruptions and other time robbers
- Overcome procrastination
- Understand the difference between delegating and dumping
- Discover your natural delegation style
- Effectively assess workers’ skills and matching them to work assignments
- Practice assertive communication techniques to ensure work direction gets across in a way that is so clear that the team member can’t help but succeed
- Realize the high cost of not delegating
- Stay visible and available to workers without the appearance of micro-managing
- Discover a 6-step problem solving model
- Identify which problems are worth solving
- Develop good decision-making skills
Upon completion, participants will have the tools they need to make a bigger impact, get better results, and inspire others to do their best!
Contact us to learn more.