Being an effective manager or supervisor requires excellent communication skills; the ability to adapt your leadership style to a variety of situations and people; train new team members; coach team members; give performance feedback; delegate; motivate; and manage your time.

In this course, first-time managers and supervisors will be introduced to the Leadership SkillKit®. The Leadership SkillKit® equips new managers and supervisors with the tools they need to succeed in their role. In this interactive program, participants will learn through guided discussions, skill practice, group activities, and real-world application of time-tested management strategies.

Key learning objectives:

  • Making the transition from doing the work to managing the work
  • Increase collaboration among team members, co-workers and managers
  • Get your point across clearly and assertively to gain the attention, support and respect of others
  • Active listening how-to’s to connect better with others
  • Strategies to get buy-in from employees
  • Communicate up, down, and across the organization
  • Bridge the gap across generations
  • Identify your natural leadership style
  • Discover three basic leadership styles and when to flex to each one
  • Understand different levels of authority and how to give more and take more as appropriate
  • Stay visible and available to workers without the appearance of micro-managing
  • Onboarding and training new team members
  • Identify types of performance feedback
  • Understand the impacts of not giving quality feedback
  • The biggest mistake leaders make when delivering feedback
  • A 4-step formula for delivering effective feedback
  • Address problem behaviors with confidence
  • How to make coaching sessions and performance evaluations a positive experience for both employees and leaders
  • Understand the difference between delegating and dumping
  • Discover your natural delegation style
  • Effectively assess workers’ skills and matching them to work assignments
  • Practice assertive communication techniques to ensure work direction gets across in a way that is so clear that the team member can’t help but succeed
  • Realize the high cost of not delegating
  • Understand motivational factors
  • Identify individual motivational needs of each team member
  • Evaluate how you use your time
  • Define and organize priorities for maximum productivity
  • Best practices for managing time, deadlines, priorities, and projects
  • Professionally handle interruptions and other time robbers
  • Overcome procrastination

Upon completion, participants will have the tools they need to make a bigger impact, get better results, and inspire others to do their best!

Contact us to learn more.