Has anyone ever asked you if you were open to some feedback? If so, you were probably thinking ‘No.’ but what you actually said was ‘Sure.’ Then you braced yourself for the brilliant observation that was about to be shared
Employee Recognition That Gets Results
Over the last 5 years, I’ve had the privilege of training thousands of managers and we always talk about the importance of employee recognition. I always ask ‘Is there anyone here who thinks there is way too much appreciation going
Assertive Communication: Focus on Facts, Not Feelings
I was in Milwaukee recently working with a group of managers to develop assertive communication skills. We started by discussing the role personality plays into communication styles and everyone took an assessment. A personality assessment provides critical insight into your
Empowered Employees are Happy Employees
Empowered employees are happy employees? I believe it. The other day, I was talking with a guy I know who works as an attorney for a large healthcare organization. I asked him how his job was going and he said
Decision Making Secrets of Effective Leaders
Have you ever been in a situation where a boss made a decision and didn’t explain the reasons behind it even after being asked? If so, then you might understand the anger, frustration, and disgust my friend felt when his
The Answer: Set Expectations
The answer: expectations. The question: ‘How do I get people to do their job?’ This is the most common question I get at leadership development seminars. The answer is simple. Set clear job expectations and hold people accountable. A Gallup
5 Good Reasons to Delegate Now
We all know that good managers delegate tasks as a tool to grow and develop their team. And we all know that managers aren’t delegating enough (Gallo, 2012). We also know that focusing on the WIIFY (What’s In It For YOU)
Can I Be a Leader?
A woman in a leadership seminar I was teaching in Denver asked, ‘Can I be a leader?’ Great question. Are leaders born? Are they made? Generally speaking, leadership is a skill. That’s good news because it means leadership is open
Management Pro or Micro-Manager?
I was speaking at a management seminar in Fargo last week and a topic came up that turned into an interesting discussion on perceptions. Since this is a common situation that you might be facing, I thought I’d share the
3 Common Ways Managers Deal With Employee Problems (Hint: they don’t work)
Let’s face it, most people don’t like addressing employee problems. I mean, come on, who wants to confront an employee about their lack of productivity? Or their bad attitude? Or personal cell phone use, inappropriate dress code, attendance, etc., etc.,